{"id":74,"date":"2018-11-13T01:57:41","date_gmt":"2018-11-13T00:57:41","guid":{"rendered":"https:\/\/miaustore.com\/eu\/?page_id=74"},"modified":"2023-03-10T17:15:26","modified_gmt":"2023-03-10T16:15:26","slug":"terms","status":"publish","type":"page","link":"https:\/\/miaustore.com\/eu\/terms.html","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Terms and conditions for Miaustore<\/a><\/h1>\r\nOn this page you will find the general conditions of https:\/\/www.miaustore.com\/uk, as made available by the legal business Miaustore EU Webshop Limited trading as Miaustore. In these general conditions, we indicate under which reservation we offer the information on our website to you.\r\n\r\n \r\n

Intellectual property<\/strong><\/h2>\r\nThe use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only re-use the information on this website according to the regulations of mandatory law.\r\n\r\nWithout the express written permission of Miaustore it is not allowed to reuse text, photo material or other materials on this website. The intellectual property belongs to Miaustore.\r\n\r\n \r\n\r\nIf applicable:\r\n\r\nFor the prices on our website, we strive for the most accurate representation of reality and the intended prices. Errors that arise and are recognisable as programming or typing errors never form a reason to claim or assume a contract or agreement with Miaustore.\r\n\r\nMiaustore strives for a website that is as current as possible. If, in spite of these efforts, the information or content on this website is incomplete and \/ or incorrect, we can not accept any liability for this.\r\n\r\nThe information and \/ or products on this website are offered without any form of guarantee and \/ or claim to correctness. We reserve the right to change, remove or re-install these materials without prior notice. Miaustore accepts no liability for any information contained on websites to which we refer via hyperlinks.\r\n

Color differences<\/h2>\r\n
The fountain color pigments are mixed by hand so small differences in color may arise from our homepage photo. We do not give refunds if the request is due to differences in color.


\r\n

Amendments<\/h2>\r\nIf these general conditions change, you will find the most recent version of the disclaimer of https:\/\/www.miaustore.com\/uk on this page.\r\n\r\nGeneral Return Guideline\r\n\r\nPlease contact us at support@miaustore.com to send any returns back to us\r\nThe returns process may take up to 2 weeks, not including shipping times.\r\nYou are responsible for return shipping costs that are not related to reclamations.\r\n\r\n \r\n

Returns Policy<\/h2>\r\nPlease, don’t send your order back to the manufacturer<\/strong>.\r\n

14-Day Return Policy<\/h3>\r\n
Under EU law every customer has the right to cancel any order within 14 days of receiving any product.

\r\n\r\nTo be eligible for a return, your item must be in the same condition that you received it and with the original packaging.

To return your product, please contact us at support@miaustore.com<\/strong>.

You will be responsible for shipping costs.\r\n

1-year money back guarantee<\/h3>\r\n
You can send the cat fountain back within 1 year and get the purchase price of the fountain back, if your cat does not drink from it or if you are otherwise somehow dissatisfied.\r\n\r\nYour item must be in the same condition that you received it and with the original packaging.\r\n\r\nTo return your product, please contact us at support@miaustore.com<\/strong>.

You will be responsible for shipping costs.\r\n\r\nPlease restrain from sending any further products than the fountain back to our warehouse.\u00a0If you send back other products, we cannot take them into account and you might have to pay the full return costs if you want these products to be sent back.<\/span>\r\n\r\n \r\n\r\nAn assignment of the acceptance guarantee to third parties is excluded.<\/span><\/span>\r\n\r\n
*The 2-year warranty covers damaged parts of the pump by showing a picture of the broken part. If any part is lost or thrown away it is always possible to purchase spare pump parts on the website.<\/span><\/span>\r\n\r\n \r\n

10 year guarantee<\/h3>\r\n
You can also purchase an extended guarantee of 10 (ten) years with the fountain.
A photo may be required of the product you claim there is a fault with the product, and we retain the right to require any and every customer to send us back the fountain.

\r\n\r\nPlease note that you can buy the guarantee for up to two weeks after purchasing.
The 10 year guarantee only applies to one fountain. This will be counted as the first (eligible) fountain bought unless you clarify to us otherwise in writing.

\r\n\r\nFrom the day of purchase, this guarantee covers free delivery to you for all and every part of the fountain, including the following:\r\n\r\n– One cat water fountain
-If you have more than one fountain you will need to purchase separate 10 year guarantees
– Water pump
– Plastic top, silicone connecting tube and pump connector
– USB adapter

\r\n\r\nThe guarantee is not made for:\r\n\r\n– Ceramic fractures after 6 months (as well as no replacement for ceramic fractures that do not restrict the use of the well, e.g. chipping, damage to the ceramic, so-called blemishes)
– Negligent or deliberate damage to:
\u00a0 The fountain,\u00a0Water pump,\u00a0Plastic top, silicone connecting tube and pump connector,\u00a0USB adapter\u00a0
– Additional products you have purchased from Miaustore.com
– Statutory guarantees
– Color change due to lime deposits
– We do not replace pumps that are not opened and serviced in accordance with our pump cleaning instructions

An assignment of the 10-year guarantee to third parties is excluded.\r\n

\r\n\r\nUsing filtered water can help to maintain the pump for maximum efficiency. Unfiltered, calcareous water can cause damage to the pump motor and limit years of use.

\r\n

Limescale damages the pump<\/span><\/span><\/h3>\r\n \r\n\r\nProper care and cleaning can prevent the pump from stop working.<\/span> Tap water is calcareous.<\/span> Some zones are less exposed, others are more calcareous<\/span>.<\/span> <\/span> If you use hard water to operate the fountain, sooner or later the pump will stop working because the spaces between the pump and the rotor will calcify.<\/span> At this point, we expressly recommend the use of filtered water or water from the bottle.<\/span><\/span>\r\n\r\nYou can use vinegar or lemon to clean the pump and remove lime and other minerals. If the pump has stopped working, these tips<\/a> will help to get the pump running again (for black pumps please contact support@miaustore.com for further tips). <\/span><\/span>\r\n\r\n ","protected":false},"excerpt":{"rendered":"

Terms and conditions for Miaustore On this page you will find the general conditions of https:\/\/www.miaustore.com\/uk, as made available by the legal business Miaustore EU Webshop Limited trading as Miaustore. In these general conditions, we indicate under which reservation we offer the information on our website to you.   Intellectual property The use of the information on this website is … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-1.php","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-74","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\nTerms and Conditions - Miaustore Europe<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions\" \/>\n<meta property=\"og:description\" content=\"Terms and conditions for Miaustore On this page you will find the general conditions of https:\/\/www.miaustore.com\/uk, as made available by the legal business Miaustore EU Webshop Limited trading as Miaustore. 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In these general conditions, we indicate under which reservation we offer the information on our website to you.   Intellectual property The use of the information on this website is ... 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