Terms and conditions for Miaustore
On this page you will find the general conditions of https://www.miaustore.com/uk, as made available by the legal business Miaustore EU Webshop Limited trading as Miaustore. In these general conditions, we indicate under which reservation we offer the information on our website to you.Intellectual property
The use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only re-use the information on this website according to the regulations of mandatory law. Without the express written permission of Miaustore it is not allowed to reuse text, photo material or other materials on this website. The intellectual property belongs to Miaustore. If applicable: For the prices on our website, we strive for the most accurate representation of reality and the intended prices. Errors that arise and are recognisable as programming or typing errors never form a reason to claim or assume a contract or agreement with Miaustore. Miaustore strives for a website that is as current as possible. If, in spite of these efforts, the information or content on this website is incomplete and / or incorrect, we can not accept any liability for this. The information and / or products on this website are offered without any form of guarantee and/or claim to correctness. We reserve the right to change, remove or re-install these materials without prior notice. Miaustore accepts no liability for any information contained on websites to which we refer via hyperlinks.Colour differences
The fountain colour pigments are mixed by hand so small differences in colour may arise from our homepage photo. We do not give refunds if the request is due to differences in colour.
Amendments
If these general conditions change, you will find the most recent version of the disclaimer of https://www.miaustore.com/uk on this page. General Return Guideline Please contact us at support@miaustore.com to sending any returns back to us The returns process may take up to 2 weeks, not including shipping times. You are responsible for return shipping costs that are not related to reclamations.Returns Policy
Please, don’t send your order back to the manufacturer.14 Day Return Policy
Under EU law every customer has the right to cancel any order within 14 days of receiving the any product.
To be eligible for a return, your item must be in the same condition that you received it and with the original packaging.
To return your product, please contact us at support@miaustore.com.
You will be responsible for shipping costs.
Please, in case of returns ship your order to
Miaustore c/o Pik Pak
14 AWUN COURT
SPRINGVALE VIC 3171
AUSTRALIA
1 year money back guarantee
You can send the cat fountain back within 1 year and get the purchase price of the fountain back, if your cat does not drink from it or if you are otherwise somehow dissatisfied. Your item must be in the same condition that you received it and with the original packaging. You will be responsible for shipping costs.
Please restrain from sending any further products than the fountain back to our warehouse. If you send back other products, we cannot take them into account and you might have to pay the full return costs if you want these products to be sent back.
Please, in case of returns ship your order to:
Miaustore c/o Pik Pak
14 AWUN COURT
SPRINGVALE VIC 3171
AUSTRALIA
The same guarantee applies to all other promises: simple cleaning, high quality, easy refilling, safety etc. To be eligible for a return, your item must be in the same condition that you received it and with the original packaging.
An assignment of the acceptance guarantee to third parties is excluded.*The 2 year warranty cover damage parts of the pump by showing a picture of the broken part. If any part is lost or thrown away it is always possible to purchase spare pump parts on the website.
10 year guarantee
You can also purchase an extended guarantee of 10 (ten) years with the fountain.
A photo may be required of the product you claim there is a fault with the product, and we retain the right to require any and every customer to send us back the fountain.
Please note that you can buy the guarantee for up to two weeks after purchasing.
The 10 year guarantee only applies to one fountain. This will be counted as the first (eligible) fountain bought unless you clarify to us otherwise in writing.
From the day of purchase, this guarantee covers free delivery to you for all and every part of the fountain, including the following: – One cat water fountain
-If you have more than one fountain you will need to purchase separate 10 year guarantees
– Water pump
– Plastic top, silicone connecting tube and pump connector
– USB adapter
The guarantee is not made for: – Ceramic fractures after 6 months (as well as no replacement for ceramic fractures that do not restrict the use of the well, e.g. chipping, damage to the ceramic, so-called blemishes)
– Negligent or deliberate damage to:
The fountain, Water pump, Plastic top, silicone connecting tube and pump connector, USB adapter
– Additional products you have purchased from Miaustore.com
– Statutory guarantees
– Color change due to lime deposits
– We do not replace pumps that are not opened and serviced in accordance with our pump cleaning instructions
An assignment of the 10-year guarantee to third parties is excluded.
Using filtered water can help to maintain the pump for maximum efficiency. Unfiltered, calcareous water can cause damage to the pump motor and limit years of use.