About us

Our company

Creative, innovative cat products to improve your pet’s health and quality of life. At Miaustore, we believe in improving the lives of cats and their owners through well-researched, handmade cat products. Our main product is the cat fountain, mainly made by you, the customers! Through market research, customer reviews and with the help of engineers from all over the world, we were able to create a cat fountain that doesn’t have any of the competitors’ problems such as a noisy pump, etc. while retaining all the advantages of the fountains.
Our goal is to continually listen to cats and owners and offer them the products they want, of the best quality possible, at the best price.

Owner information

Business Owner (UBO): Chen Yongju
Company name: Miaustore EU Webshop Limited
Company Address: Room 1902, Easey Commercial Building, 253-261 Hennessy Road, Wan Chai, Hong Kong
Company license number: 3220155
Email: support@miaustore.com
Tel: (+852) 57481890 (Text only)

Return Policy

Since November 01, 2018, Miaustore has been offering its customers a 1-year acceptance guarantee. If the fountain is not accepted by the cat or if one of the promises made by Miaustore is not fulfilled (easy cleaning, high quality, easy refilling, safety, etc.), the buyer can return the fountain within the 1-year period and receive a refund of the purchase price paid for the fountain. The fountain must be in an intact condition to claim the 1-year warranty.

Please refrain from returning products other than the cat fountain. If you return more products, we cannot take them into account and you may have to pay the full return costs if you wish to have your products returned. We ask for your understanding that we cannot refund personalized products such as engraving.

All non-fountain products can be returned within 14 days.

You shall bear the direct costs of returning the goods. Please contact us before returning the goods.
The fountain must be returned to the following address:

Postplan LTD c/o Jollytabby ltd
+44 7842 785529
Unit 9 Cable Depot, warspite Road London se18 5nx