Terms and conditions for Miaustore

On this page you will find the general conditions of https://www.miaustore.com/uk, as made available by Miaustore. In these general conditions, we indicate under which reservation we offer the information on our website to you.  

Intellectual property

The use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only re-use the information on this website according to the regulations of mandatory law. Without the express written permission of Miaustore it is not allowed to reuse text, photo material or other materials on this website. The intellectual property belongs to Miaustore.   If applicable: For the prices on our website, we strive for the most accurate representation of reality and the intended prices. Errors that arise and are recognisable as programming or typing errors never form a reason to claim or assume a contract or agreement with Miaustore. Miaustore strives for a website that is as current as possible. If, in spite of these efforts, the information or content on this website is incomplete and / or incorrect, we can not accept any liability for this. The information and / or products on this website are offered without any form of guarantee and / or claim to correctness. We reserve the right to change, remove or re-install these materials without prior notice. Miaustore accepts no liability for any information contained on websites to which we refer via hyperlinks.

Colour differences

Every single fountain is made by hand, so it happens from time to time that a fountain is not exactly the same color as seen on our website. Unfortunately, we have no influence on this and we do apologize. Each of our fountains are uniquely handcrafted. The fountains with patterns such as harlequin, galaxy and walnut are particularly affected by these irregularities.

  In the baking process, a fountain is not baked as a whole.

The ceramic mixture is poured into the appropriate hand crafted moulds for each tower , it is then allowed to dry naturally, after that a coating of ceramic glaze is applied and fired at high temperatures.

The base is produced in two steps. First the mixture is poured into a handmade moulds  and it is baked, in the second step the bases are sculpted by hand until the desired shape is achieved and then it is glazed and fired again.

Due to the double step the bases are fired at different temperatures than the towers.Because it is not possible to bake a fountain as a whole, sometimes color differences occour. These are due to the fact that the towers that are closer to the edge of the kiln get more heat in the oven and therefore appear a little brighter than the rest of the towers.

Once the fountain has been assembled as a whole, there may be a slight difference in color. We apologize for any inconvenience. You get a high quality product and a unique piece.

In addition to this, the fountain colour pigments are mixed by hand so small differences in colour may arise. We do not give refunds if the request is due to differences in colour.


If these general conditions change, you will find the most recent version of the disclaimer of https://www.miaustore.com/uk on this page. General Return Guideline Please contact us at support@miaustore.com to sending any returns back to us The returns process may take up to 2 weeks, not including shipping times. You are responsible for return shipping costs that are not related to reclamations.  

Returns Policy

Please, don’t send your order back to the manufacturer.

14 Day Return Policy

Under EU law every customer has the right to cancel any order within 14 days of receiving the any product.

To be eligible for a return, your item must be in the same condition that you received it and with the original packaging.

To return your product, please contact us at support@miaustore.com.

You will be responsible for shipping costs.

Please, in case of returns ship your order to


Postplan LTD c/o Jollytabby ltd
+44 7842 785529
Unit 9 Cable Depot, warspite Road London se18 5nx


1 year return policy

You can send the cat fountain back within 1 year and get the purchase price of the fountain back, if your cat does not drink from it or if you are otherwise somehow dissatisfied. Your item must be in the same condition that you received it and with the original packaging.

You will be responsible for shipping costs. Please restrain from sending any further products than the fountain back to our warehouse. If you send back other products, we cannot take them into account and you might have to pay the full return costs if you want these products to be sent back. There is no refund for customized items like the engraving of the fountain.

To return your product, please contact us at support@miaustore.com.

The same guarantee applies to all other promises: simple cleaning, high quality, easy refilling, safety etc. Customer pays the direct costs of returning the goods.

An assignment of the acceptance guarantee to third parties is excluded.

*The 2 year warranty cover damage parts of the pump by showing a picture of the broken part. If any part is lost or thrown away it is always possible to purchase spare pump parts on the website.  

10 year guarantee

You can purchase the extended guarantee of 10 (ten) years with the fountain or up to 14 days after the date of purchase.
A photo of the product is required when you claim there is a fault/damage with the product. The 10 year guarantee only applies to one fountain. This will be counted as the first (eligible) fountain bought unless you clarify to us otherwise in writing.

From the day of purchase, this guarantee covers free delivery to you , including the following:
– One cat water fountain
– If you have more than one fountain you will need to purchase separate 10 year guarantees
– Water pump
– Plastic top, silicone connecting tube and pump connector
– USB adapter

The guarantee does not apply to:
Ceramic fractures after 6 months (as well as no replacement for ceramic fractures that do not restrict the use of the well, e.g. chipping, damage to the ceramic, so-called blemishes)
– Negligent or deliberate damage to:
  The fountain, Water pump, Plastic top, silicone connecting tube and pump connector, USB adapter 
– Additional products you have purchased from Miaustore.com
– Statutory guarantees
– Color change due to lime deposits
– We do not replace pumps that are not opened and serviced in accordance with our pump cleaning instructions
– Engraved ceramic. If you want to have your base engraved again, you would have to pay additional £26.90

*warranty covers damage parts of the pump by showing a picture of the broken part. If any part is lost or thrown away it is always possible to purchase spare pump parts on the website.

An assignment of the 10-year guarantee to third parties is excluded.
Using filtered water can help to maintain the pump for maximum efficiency. Unfiltered, calcareous water can cause damage to the pump motor and limit years of use.


Limescale damages the pump

Proper care and cleaning can prevent the pump from stop working. Tap water is calcareous. Some zones are less exposed, others are more calcareous. If you use hard water to operate the fountain, sooner or later the pump will stop working because the spaces between the pump and the rotor will calcify. At this point, we expressly recommend the use of filtered water or water from the bottle. You can use vinegar or lemon to clean the pump and remove lime and other minerals. If the pump has stopped working, these tips will help to get the pump running again (for black pumps please contact support@miaustore.com for further tips).    

Data protection

Data protection
This data protection declaration will inform you about the type, scope and purpose of our processing of personal data (hereinafter referred to as “data”).
As the operator of our website, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. Our website can be used without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) are collected as part of our offer, this is always done on a voluntary basis as far as possible. The transfer to third parties only takes place with the express consent of the customer. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
Legal bases
In accordance with data protection regulation, we will inform you of the legal basis of our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consent is data protection regulation, the legal basis for processing to fulfill our services and carry out contractual measures as well as answering inquiries is data protection regulation, the legal basis for the processing to fulfill our legal obligations is data protection regulation, and the legal basis for the processing to safeguard our legitimate interests is data protection regulation. In the event that vital interests of the data subject or another natural person require the processing of personal data, data protection regulation serves as the legal basis.  
Safety measures
In accordance with data protection regulation, taking into account the state of the art, the implementation costs and the type, scope, circumstances and purposes of processing as well as the different probability of occurrence and severity of the risk for the rights and freedoms of natural persons, we take suitable technical and organizational measures to ensure a level of protection appropriate to the risk. The measures include, in particular, securing the confidentiality, integrity and availability of data by controlling physical access to the data, as well as the access, input, transfer, ensuring availability and their separation. Furthermore, we have set up procedures that ensure the exercise of data subject rights, deletion of data and reaction to data threats. Furthermore, we consider the protection of personal data already in the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and data protection-friendly default settings (data protection regulation).
Cooperation with contract processors and third parties
If we disclose data to other persons and companies (contract processors or third parties) in the course of our processing, transmit them or otherwise grant them access to the data, this is done exclusively on the basis of legal permission (e.g. if the data is transmitted to third parties, as is required for payment service providers in accordance with data protection regulation to fulfill the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.). If we commission third parties to process data on the basis of a so-called “order processing contract”, this is done on the basis of data protection regulation.
Rights of data subjects
According to data protection regulation, you have the right to request confirmation as to whether the data in question is being processed and to request information about this data as well as further information and a copy of the data. According to data protection regulation, you have the right to request the completion of the data concerning you or the correction of incorrect data concerning you. In accordance with the data protection regulation, you have the right to demand that the relevant data be deleted immediately or, alternatively, in accordance with the data protection regulation, to demand a restriction on the processing of the data. You have the right to request that the data relating to you that you have provided to us be received in accordance with the data protection regulation and to request that it be transmitted to other responsible parties. In accordance with the data protection regulation, you also have the right to lodge a complaint with the competent supervisory authority.  
Right of withdrawal
According to the data protection regulation, you have the right to revoke your consent with effect for the future
Right to object
According to the data protection regulation, you can object to the future processing of your data at any time. The objection can in particular be made against processing for direct marketing purposes.
Deletion of data
In accordance with data protection regulation, the data processed by us will be deleted or their processing restricted. Unless expressly stated in this data protection declaration or expressly agreed with you, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory retention requirements. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted. According to the legal regulations, the storage takes place in particular for 10 years according to data protection regulation (books, records, management reports, accounting documents, trading books, documents relevant for taxation, etc.) and 6 years according to data protection regulation (commercial letters)
Business related processing
We also process
1. Contract data (e.g., subject of the contract, term, customer category).
2. Payment data (e.g. bank details, payment history)
3. by our customers, interested parties and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.  
Office organization, contact management
We process data in the context of administrative tasks as well as the organization of our operations, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the context of providing our contractual services. The processing bases are data protection regulation. Customers, interested parties, business partners and website visitors are affected by the processing. The purpose and our interest in processing lie in administration, financial accounting, office organization, archiving of data, i.e. tasks that serve to maintain our business activities, perform our tasks and provide our contractual services. The deletion of the data with regard to contractual services and contractual communication corresponds to the information given for these processing activities.
Contact form
The data processing for the purpose of contacting us takes place in accordance with data protection regulation on the basis of your voluntarily given consent. The personal data collected by us for using the contact form will be deleted after your request has been dealt with and will never be passed on to third parties.
Newsletter data
If you would like to receive the newsletter offered on the website, we need an email address from you. Further data is not collected. We use this data exclusively for the regular dispatch of information on news, offers and events and do not pass them on to third parties. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter or you can write an e-mail to: support@miaustore.com
Google Analytics
The tracking measures listed below and used by us are carried out on the basis of data protection regulation. This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.  
IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser plugin
You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=uk
Objection against data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Deactivate Google Analytics tracking You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en
Order data processing
We have concluded a contract data processing agreement with Google and fully implement the strict requirements of the data protection authorities when using Google Analytics.
Facebook plugins (like button)
We use social plug-ins from the social networks Facebook and Instagram on our website on the basis of data protection regulation in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest in terms of data protection regulation. Responsibility for the data protection-compliant operation is to be guaranteed by the respective provider. Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our website. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/
When you visit our website, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or their use by Facebook. You can find more information on this in Facebook’s data protection declaration at https://en-gb.facebook.com/policy.php
If you do not want Facebook to be able to assign your visit to our website to your Facebook user account, please log out of your Facebook user account.
Functions of the Instagram service are integrated into our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This enables Instagram to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. You can find more information on this in Instagram’s privacy policy: https://instagram.com/about/legal/privacy/
SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.  
Right to information, deletion, blocking
You have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as the right to correct, block or delete this data at any time. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data. If your personal data are processed on the basis of legitimate interests in accordance with data protection regulation, you have the right to object to the processing of your personal data in accordance with data protection regulation, provided there are reasons for this that arise from your particular situation or the objection arises directed against direct mail. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation. If you would like to make use of your right of revocation or objection, an email to support@miaustore.com is sufficient.
Contradiction advertising mails
We hereby object to the use of the contact data published within the framework of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.
Transfer of data
A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only pass on your personal data to third parties if:
• you have given your express consent in accordance with data protection regulation,
• in the event that there is a legal obligation for disclosure in accordance with data protection regulation, and
• this is legally permissible and required according to data protection regulation for the processing of contractual relationships with you.